Policies, Shipping, and Returns
100% Satisfaction Guarantee*
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information*.
Shipping (Continental US)
We offer free shipping on orders over $75 shipped within the contiguous United States!
|Order Amount||Standard Shipping||Store Pickup|
|Up to $75||$9.99||FREE|
|$75 and over||FREE||FREE|
- Offer valid on all orders with a subtotal of $75 or greater
- Offer limited to standard shipping to United States addresses in the contiguous United States only (this does not include Hawaii and Alaska)
- Offer excludes over-sized items such as racks & baskets, wheels, helmets, oversized tires, fenders, child seats, trailers & trainers.
- Offer limited to in-stock items, is nontransferable and is not redeemable for cash
Note: Orders usually ship within two business days of being placed.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
We accept returns and exchanges on full price items within 30 days of taking ownership. All returns/exchanges must be brand new and accompanied with all original packaging, paperwork, and receipt. Refunds will be issued in the same form as the original payment method.
Sale or closeout items are not returnable.
In the event of a return, the customer will pay all shipping fees. We do not provide pre-paid shipping labels.
In the event a package is reported as being stolen, we will help you file a claim with the shipping carrier but are unable to reimburse or replace your item.
Items meeting the above conditions can be returned to any of our store locations in South Florida or mailed to the following return address:
Online Store Returns
Trek Bicycle Stores | Florida
8001 Plaza Del Lago Dr Ste 101
Estero, FL 33928
For returns or exchanges, a bicycle must be in brand new condition and requires a manager's approval. All Strider balance bikes are non-refundable.
Exceptions: special order items are subject to a 25% restocking fee.
Prices & Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!