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Careers at Trek Bikes Florida




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We're Trek Florida


Since 2006, we've provided South Florida's cyclists warm, trustworthy service at our family-owned shops.


From our first Trek concept store in Estero to our many locations today, our mission has remained the same: To transform lives, one bike at a time—and promote health, joy, and community while we're at it.


Our mission has helped us rank as one of America’s Best Bike Shops eight years running and become a top 10 Trek dealer in North America.


Join us as we transform lives one bike at a time. We can't wait to see where we go together.

Life at Trek


You should be valued for who you are. And we certainly believe that at Trek Florida.

We are artists, adventurers, pioneers, storytellers, dreamers, and inventors, all united by the power of the bicycle.

Every person has a unique history and life experience to bring to the table. We respect that. It's what makes us who we are. 

Join us on our mission to bring health and joy to our communities.

Our Culture Statement

If you can commit to and live with the following principles, then you are the type of person who will be successful and help our company thrive. If you feel this level of engagement is not right for you or that you’re not willing or able to participate with us at this level, we are not a good fit for you. 

Our expectation is that you will take the steps necessary to do what you say you’re going to do and be accountable for your actions. In other words, live “Above the Line.” 

We understand that not every person is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our company if you are willing to commit to the following Above the Line principles:

  • Accountability: See It, Own It, Solve It, Do It
  • Become part of the solution
  • Respect for others and their feelings
  • Act now!
  • Ask the question: “What else can I do?”
  • Ask the questions: “What coaching do you have for me?” and “What can I do better?”
  • Personal ownership and pride
  • Reject average
  • Show others that you care

We take your well-being seriously


Health and happiness are at the core of our business- and that includes yours, too.

We're constantly striving to improve our work environment and provide a premium benefit package.

We're proud to offer our full time and part time employees who work 30 hours per week the following benefit package:

Medical

Choose from five nationwide plans.

Dental

Preventative services (100%)
Basic restorative services (90%)
Major restorative services (60%)

Vision

Comprehensive eye exam covered along with a $130 allowance per person on frames and lenses or contacts, plus other vision-related discounts.

Retirement Savings

Build financial security with Trek's 401(k). You are eligible for Trek's 401(k) plan the first of the month following one year of employment. Trek will match your 401(k) contribution at 100% for the first 3% and 50% for 4-5%.

Employee Product Discount

Trek employees get great discounts. Ask our Human Resources department for more details.

Open Positions

Market Leader

Successful Market Leaders are responsible for providing leadership to ensure their assigned stores deliver outstanding customer service, meet all operating objectives, sales, and financial goals, and follow company policies and procedures. The Market Leader is also responsible for ensuring store employees are properly motivated and trained and that qualified replacements are developed and ready to fill positions opened through expansion and turnover.
This is a job for someone who loves people, cares about making the world a better place, and knows how to run a show. It requires strong leadership skills and the ability to build up the people around you. You’ll be a mentor, a leader, and an inspiration—and you’ll do it all while having a whole lot of fun. Your goal is to lead not only a successful market, but to strengthen our teams’ relationships with each other and our guests. You will have the opportunity to transform people’s lives.


Staff Performance = 50%
• 
Developing and motivating Store Managers to exceed our company and customer expectations
• Maintaining exemplary customer service within the retail stores
• Developing and executing plans to improve store and area performance as needed


Financial Performance = 25%
• 
Establishing a strong customer service/selling, hospitality culture
• Analyzing RPM results and trends to increase and maximize sales
• Developing strategies to increase market share and store revenues
• Controlling labor hours, cash, store audits, and shrinkage


Store Operations = 15%
• 
Performing complete and thorough reviews of each store on a consistent and frequent basis to determine that the stores are operating in accordance with all company policies and procedures, including but not limited to cash deposits.
• Other duties as assigned


Human Resources = 10%
• 
Actively take part in all aspects of human resources and staffing within the store, reviewing schedules and Paychex, and implementing discipline.


Position Requirements:
• 
A minimum of three years’ multi-unit management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability to engage with customers
• Ability to drive sales through others
• Ability to develop positive relationships with our teammates and customers
• Strong desire to exceed managements initiatives and inspire excellence in a team
• Superior verbal and written communication, and presentation skills
• High-energy, collaborative leadership expertise
• Personal vehicle in good repair, valid driver’s license, and current proof-of-insurance


Additional Information:
Must manage several projects at one time and handle frequent interruptions to meet the needs and requests of customers
• Must be able to travel between stores regularly (Stores within your designated pod/market)
Must be able to drive for company business as required
• Ensure that stores maintain an involvement in the community by participating in and creating events, both in-store and out-of-store events (Flat fix clinics, group rides, gated community service days, local club events, etc.).



Apply Now

 

Store Manager


As Store Manager, a lot of responsibility will rest on your shoulders. You’ll lead the charge in every aspect of your store’s day-to-day operation and plans for future success, and you’ll be the one person ultimately accountable for setting the standard for amazing customer experiences, top-notch employee performance, and budget-beating sales.


This is a job for someone who loves people, cares about making the world a better place, and knows how to run a show. It requires strong leadership skills and the ability to build up the people around you. You’ll be a mentor, a leader, and an inspiration—and you’ll do it all while having a whole lot of fun. Your goal is to run not only a successful shop, but a shop that’s awesome for your community, your customers, and your employees. You will have the opportunity to transform people’s lives.


Financial performance = 50%

  • Actively work the sales floor, interacting with customers and employees to achieve the store’s sales goals.
  • Be amongst the top sales consultants in the store. Lead all staff in world-class customer service to deliver on all financial goals of the organization.
  • Participate in the annual budgeting process, quarterly/monthly financial review meetings, and other meetings as necessary.

Staff performance = 25%

  • Organize, implement, and validate staff training. Training areas include sales, merchandising, Daily Task List, Ascend POS, Ascend Analytics, and product training.
  • Validate training through a variety of methods including active role-playing, Trek University, secret shop reviews, and direct observation.
  • Conduct a bi-weekly leadership meeting with Service Manager, Sales Lead, and Operations Lead to review the past two weeks performance as well as plan for future weeks.

Store merchandising and operations = 15%

  • Participate in store merchandising to ensure a professional, accessible, and inviting shopping experience—this includes sorting, straightening, arranging fixtures, and setting up feature displays.
  • Monitor store supplies and ordering or purchasing additional supplies as needed.

Human resources = 10%

  • Actively take part in all aspects of human resources and staffing within the store, including interviewing potential employees, creating schedules, and implementing discipline.

Apply Now

 

Assistant Store Manager



As an Assistant Store Manager, you will play a vital role in maintaining your stores standards while setting you and your team up for future growth. You’ll work alongside the Store Manager in every aspect of your store’s day-to-day operation and plans for future success. You’ll play a major role in upholding the standard for amazing customer experiences, top-notch employee performance, and budget-beating sales.


This is a job for someone who loves people, cares about making the world a better place, and wants to grow. It requires strong internal emotional drive to succeed. 


You’ll be a student and a teacher, a leader, and an inspiration—and you’ll do it all while having a whole lot of fun. Your goal is to assist in running not only a successful shop, but a shop that’s awesome for your community, your customers, and your employees. You will have the opportunity to transform people’s lives.


Operational Excellence = 60%

  • Lead your store in how it is merchandised to ensure a professional, accessible, and inviting shopping experience—this includes sorting, straightening, arranging fixtures, and setting up feature displays. Setup seasonal store signage, ensure signage is up to date and in good condition.
  • Maintain a high-level of organization throughout your store to insure a great experience for both your customers and your teammates. Keep the storage and back of house areas organized. Re-organize storage areas as inventory levels change. Keep items properly labeled and boxes marked appropriately.
  • Provide weekly feedback to the buying team and your Store Manager on inventory needs.
  • Monitor store supplies and provide updates for what is needed to your Store Manager.
  • Oversee inventory management which includes but is not limited to receiving, cycle-counts, and on-line order processing & shipping.
    • Receive meticulously. Exercise a high level of detail in receiving product in an accurate and timely manner, to ensure accuracy of labels (including the price), quantity of items, price of items, and sufficient notes.
    • Receive orders in 24 hours or less of receipt.
    • Follow through to make sure the next steps are handled appropriately. (Special orders, communicating to salespeople and technicians if items are delayed or damaged, contacting vendors on missing items, communicating to Inventory Manager, and leaving notes on receiving issues.)
    • Hold authority on the incoming orders. Do not let teammates open boxes and take items out before they are received, unless they are consistently leaving the appropriate communication so said item can be received properly.
    • Oversee picking, sending, and receiving product between locations. Leaving quality notes to setup team mates to follow through appropriately.
    • Keep transfer area organized and labeled.
    • Keep transfer folders in Ascend current. Address any discrepancies or lingering transfers with Inventory Manager and/or ASM.
    • Adhere to cycle count procedure and schedule laid out in the Guide to Inventory Accuracy.
    • Coach team to inventory excellence to reduce discrepancies. Partner with Store Manager, Service Manager and ASM to unite the team for accurate inventory.

Staff Performance = 20%

  • Under the direction of your Store Manager, you will assist the store in implementing and validating staff training. Training areas include sales, merchandising, Daily Task List, Ascend POS, Ascend HQ, and product training.
  • Validate training through a variety of methods including active role-playing, Trek University, and direct observation.


Financial Performance = 20%

  • Actively work the sales floor, interacting with customers and employees to achieve the store’s sales goals.
  • Support your store by being a strong Sales Consultant. Assist all staff in world-class customer service to deliver on all financial goals of the organization.

 

Service Manager


As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.


You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.


You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.


This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.


Financial Performance = 50%
• Actively work the service counter, interacting with customers while offering them everything they need to have the best experience on their bike(s).
• Participate in the annual budgeting process, quarterly/monthly financial review meetings, and other meetings as necessary.


Staff performance = 25%
• Organize, implement, and validate staff training. Training areas include service writing, mechanical skills, service department organization, Daily Task List, Ascend POS, Ascend Analytics, product compatibility and product training.
• Validate training through a variety of methods including active role-playing, Trek University, secret shop reviews, and direct observation.
• Conduct a bi-weekly leadership meeting with your Store Manager to review the past two weeks performance as well as plan for future weeks.


Warrantees and operations = 25%
• Ensure all warrantees are handled in a timely manner and all claims are properly submitted. This also includes clearly communicating updates and expectations to our clients.
• Monitor service department inventory and supplies and communicate your needs to your store manager (supplies) or purchasing (inventory) as needed.


Your core tasks will include:

  • Training your mechanics
  • Recommending the right service to guests at the right time
  • Managing and controlling service costs
  • Keeping service orders organized
  • Ensuring a clean and efficient department
  • Managing all communication from the Service Department to customers
  • Writing more than 50% of the work orders for the shop
  • Overseeing bike construction and delivery

In addition, you'll be the primary service advisor at the shop. That means you'll manage the sales and service experience, while ensuring your team provides Trek's signature hospitality.


This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You'll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop's needs so both the service and sales teams are set up for success.


Trek Bikes Florida is committed to a diverse and inclusive workplace. Trek Bikes Florida is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



Apply Now

 

Sales Associate


First thing you need to know: This isn't a typical retail gig.

As a Trek Sales Associate, you'll be on the frontlines helping people have fun by riding bikes. You'll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.

The pace is fast, the customers are curious, and having an all-for-one, customer-centric team mentality is huge. We value hospitality skills first, and we'd rather hire someone who's eager to learn than someone who thinks they know it all.

If you're already a bike expert, that's awesome. If not, we'll train you. The key is that you know how to treat customers, evaluate their needs, and exceed their expectations.

Trek Bikes Florida is committed to a diverse and inclusive workplace. Trek Bikes Florida is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


 

Service Technician


As a Trek Bicycle Store Service Technician, no one day is the same as the last.

This job is all about caring for bikes so their owners love riding them. You'll troubleshoot repairs, service all kinds of bikes, and be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you'll build relationships with people who trust you to keep their gear running flawlessly.

We're looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. Because you'll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience.

Trek Bikes Florida is committed to a diverse and inclusive workplace. Trek Bikes Florida is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


Apply Now